Returns & Exchanges

Welcome to the Lara Intimates Return and Exchange Policy page. We want you to have Lara Bras that you love to wear and reach for first thing every morning. Please read through the following information carefully. If you have any questions, no matter how small, please contact us at team@laraintimates.com.


Return & Exchange Policy for Bras

14 days

You have 14 days to wear your Lara Bra as much as you like. If you want to return or exchange for any reason, you must contact us at team@laraintimates.com within 14 days from delivery with the following information:

  • Order number
  • Reason for return or exchange
  • Your underbust and bust measurements
  • Was the bra too big or too small in the cup?
  • Was the bra too big or too small in the band?
  • Pictures of fit problems (optional)

Please send your return back to our address at the bottom of this page within 21 days of delivery. Alternatively, you can make an exchange in our London studio by booking a fitting here. Please make the booking within the 21 day period.  


If your bra has been altered for you, you may not return or exchange it unless the alteration was our recommendation.


2 Weeks to 2 Months

We will repair or replace your bra to brand new condition within 2 months of your order if you have any quality issues. We do not charge for repairs.


If you realise a product does not fit you after the 14 day return period and it is in new or near new condition, you may exchange it for store credit equivalent to the resale value. This is typically 50% of the original price. We may need to see your item to determine the resale value.


2 Months Onwards

We can usually repair bras that show signs of wear including broken straps and certain cases of broken stitches. We want to maximise the longevity of your bras, and we offer repairs for free.


Please contact our team to request a repair and ensure any bra sent for repairs arrives in clean condition.



Return & Exchange Policy for Briefs

14 Days

Please try on your briefs over another pair of full coverage briefs to check the fit. Please do not try Lara briefs on over a thong or skimpy brief. If you need to return or exchange, you must email team@laraintimates.com within 14 days with the following information:

  • Order number
  • Reason for return or exchange
  • Is there a fit problem? If so, is the brief too big or small?

We can accept returns or exchanges in brand new condition. If there are any signs of wear, no matter how small, we will refuse to accept the return or exchange.


2 Weeks to 2 Months

We will replace a brief for you if any quality issues arise within 2 months of delivery. To request a replacement, please email team@laraintimates.com with a picture of the damage. You do not need to return the original brief.


We never repair briefs to ensure the hygiene of our factory and team :)


2 Months Onwards

After 2 months, we will not replace briefs for any reason.


Return & Exchange Policy for Samples, Limited Edition and Depop

Sometimes we resell items in near new condition to save textile and stock waste. We ask that all customers respect the spirit of this programme by ordering your correct size and not ordering products with the intention of returning.


Our return and exchange policies for bras and briefs purchased through limited edition, samples and depop is the same as above except you must get in touch about returns within 3 days of delivery, not 14.


Samples, limited edition and depop items may have different fit and quality to other Lara products. Please do not rely on these products as a guarantee of your Lara size. If you have ordered something outside of our main range, we recommend getting in touch for size and quality advice.

Exceptions

We might not accept returns and exchanges for the following reasons:

You have not washed according to our instructions (read here). We can usually tell this by frayed or damaged elastic.

Our team believes you are trying to deceive Lara Intimates in any way.

There have been unexpected, significant delays to your return or exchange caused by you.

The item has been damaged by you.


If we cannot accept a return, we will not ship the item back to you at our expense.

 


Please send returns and exchanges with standard shipping rather than signed for, and with a note to remind us where they came from to:
Lara Intimates

94B Wallis Road

Buzzer 1011

E9 5LN

London

United Kingdom

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