Returns, Exchanges and Covid-19

We are open and shipping orders.

We are experiencing a busy period, orders will ship within 10 working days. Royal Mail shipping may be slower than usual during the pandemic.

We aim to ship all orders as quickly as possible, so unfortunately we can’t allow changes or cancellations to orders once placed.

How long do I have to make a return?

You have 30 days from when you receive your order to make a return.

We aim to process all refunds within 7 days, but while our customer service team works from home, please allow up to 28 days for refunds.

To make a return, please see “How to make a return (UK)” or “How to make a return (outside UK)”.

Can I return briefs?

Briefs are only accepted as returns if brand new. Please see “How to make a return (UK)” or “How to make a return (outside UK) to make a return.

Can I exchange items?

If you wish to make an exchange, please see “How to make a return (UK)” or “How to make a return (outside UK)”. We will help with your return and an exchange.

If you’re unsure of sizing, please contact our team! We’d love to help. Our email is team@laraintimates.com.

Make a Return

Make a Return (UK)

To make a return, please follow these steps:

1. Contact team@laraintimates.com to arrange.

2. Click here for a pre-paid label: https://www.royalmail.com/track-my-return/create/3415

3. Pack return items. Please aim to use the original packaging and minimal tape to avoid waste.

4. Go to your local Royal Mail to make the return. Most branches support QR codes and will print your label. For those that don’t, print your label at home and attach to your return.



Make a Return (Outside the UK)

To make a return, please follow these steps:

1. Contact team@laraintimates.com to arrange.

2. Pack return items. Please aim to use the original packaging and minimal tape to avoid waste.

3. Include a note with your name and order number.

4. Post your items to the address below. Please do not post items “signed for”. Send from a Post Office and keep the receipt until we have confirmed we've received your return.

Lara Intimates
Studio 1011
94B Wallis Road
E9 5LN
London
United Kingdom

Unfortunately, we do not cover the cost of international returns or customs charges.

Late Returns

After 30 days has passed, you cannot make a return unless your item is faulty. For more details on this, please see “Quality Assurance, Repairs and Recycling”

Quality Assurance and Recycling

Quality Assurance

Our new Wren Bra, Ava Bra, and three brief styles are guaranteed for a year. If you find a quality issue, please contact team@laraintimates.com

Washing Instructions

We recommend washing on a cold, gentle wash and leaving your garments to air dry flat.

Recycling Lara Bras

Lara Intimates recycles excess fabrics, elastics, components and damaged garments with First Mile. We only recycle items from our studio right now, and we hope to make a recycling scheme available to our customers in the future.

Exceptions to our Returns Policy

We may not accept your return if:

- You haven’t washed your items according to our recommended instructions. We can usually tell this by frayed or damaged elastics.

- Our team thinks you are trying to decieve Lara Intimates.

- There have been delays to the return or exchange which are not the fault of Lara Intimates.

- Your return item(s) have been damaged by you. If Lara Intimates does not accept your return, we will not ship items back to you at our expense.

-Gift Cards are non-refundable.

Frequently Asked Questions

What is the difference between pre-order and waitlist?

Pre-order: In production and will shipped within 6 weeks.

Waitlist: We're considering another run of production. Join the waitlist to be the first to know if it becomes available!

What is the fabric composition of Lara products?

The main fabric in our bras and briefs is a sheer mesh: 90% nylon, 10% elastane. All briefs are lined with 100% cotton.

Are you expanding your size range?

Yes! At the moment we're working on up to a 40 band and HH cup and hope to release these sizes in the next few months.

Do you sell wired bras?

All of our bra styles are non-wired. We might consider making wired bras in the future.

Do you shop worldwide?

Yep - we ship everywhere!

How much is shipping?

UK: Royal Mail 48 hour, £5
Europe: International tracked, £6.95
Rest of the world: International tracked, £7.95

Shipping is free on any orders over £100.
We aim to process and ship all orders within 3 working days but this may be longer in busy periods. We are also aware of delays in Royal Mail due to COVID - if your order is taking longer than expected please email us at team@laraintimates.com.

Customers shopping internationally may be charged custom and import taxes. For a breakdown of these charges, please visit www.laraintimates.com/pages/international