Ethics

About Lara's Ethics

We take environmental sustainability and social responsibility seriously at Lara. We own and locally source almost 100% of our supply chain. This allows us to have close relationships with suppliers, control manufacturing standards and provide transparency.

You can read more about all our ethical and sustainable practices on our Sustainable Underwear page.

How long it takes

Please visit When Will My Order Arrive? to see current waiting times and your estimated shipping date.

Our manufacturing process

How it works

At Lara, we manufacture ‘on demand’. When a customer orders a product, we will make 2 or 4 of this item. 1 is for the customer, and the rest go into stock. Depending on your order, your items may ship right away or be made to order in a few weeks.

How long it takes

To see what’s in stock, use the ‘Show Me What’s In Stock’ filter. In stock items will be shipped to you in 2 working days. You can also view production times by visiting When Will My Order Arrive?

Care

Please wash your Lara underwear delicate, cold (25C or colder), in a laundry bag. This is very important because it protects the elastics.

Lay flat to dry.

Shipping

You can choose from the following shipping options at checkout.

UK Shipping
48 Hour Untracked: £0
This is a basic shipping option that tells you when your parcel is shipped and when it arrives. It does not provide tracking en route and will not cover you if lost. We recommend choosing the tracked service.

48 Hour Tracked: £3.95 or Free Over £100
This shipping option provides tracking throughout delivery with the option for email and/or text updates. Shipping takes 48 hours from the time Royal Mail processes your parcel. This option includes cover, and Lara Intimates will replace your parcel if lost.

International Shipping: Europe
International Tracked: £5.95 or Free Over £100

International Shipping: Rest of World
International Tracked: £7.95 or Free Over £100

All international parcels are sent tracked and are covered in case of loss. International shipping typically takes 7-10 working days but there may be delays due to local postal companies or customs that are beyond our control. All international parcels are sent with Royal Mail and passed to local couriers once they arrive in another country.

Returns

Returns and Exchanges (UK Mainland)

You have 14 days to wear your Lara Bras.

If you wish to return or exchange, please request a pre-paid return label on our website within 14 days of receiving your items. Once you receive the label, you have 7 days to return the item. Our team will work with you to make an exchange or issue a refund.

Returns and Exchanges (Outside the UK)

You have 14 days to wear your Lara Bras.

If you wish to return or exchange, please email team@laraintimates.com.
Send your items to our address below within 21 days of receiving your items. Our team will work with you to make an exchange or refund.

Please do not post the items ‘signed for’, and make sure your name is clearly written inside or outside the parcel.

Lara Intimates
Buzz 1011
94B Wallis Road
E9 5LN, London
United Kingdom

Our return policies differ for bras, briefs and items that are purchased as limited edition, factory seconds or Depop. Please review our full return and exchange policy.

Rewards

Lara Rewards are awesome.

Here’s what you can get.

Spend £45 or more, get 10% off your next order.
Spend £200 or more, get 15% off your next order.
Spend £500 or more, get 20% off your next order.

Also…

Send a referral link to a friend, and you both receive £10 off.*
(Your friend must use their discount before you can use yours*)

To sign up for Lara Rewards, click the Trophy in the bottom right of our website.