FAQ

What’s your return policy?

If you would like to return something, please get in touch within 14 days of receiving your order. We are happy for you to return unworn items in perfect condition, with tags still attached. Please remember, we cannot accept any returns of briefs that have been worn or have the hygiene liner removed.

 

What’s my Lara bra size?

Check out our Find My Bra Size page to find your Lara Intimates bra size. Simply enter your underbust and bust measurements in the bra size calculator and click Find My Size. 

 

Is the Find My Bra Size calculator accurate?

Yes. Our bra sizing calculator is incredibly accurate. We have seen it work for hundreds of women online and in fittings. If Find My Bra Size doesn't work for you, you can exchange or return totally free.

 

Your size calculator says I’m a different size than I usually wear!

Lara Intimates sizes a little differently than other bra brands, so don’t worry if you’re a different bra size at Lara. Our sizing is based on real measurements. For example, if your underbust measures 30 inches, you wear a 30 band size. We know it's a little scary to buy a bra online, but the Find My Bra Size tool has worked for hundreds of women around the world. If it doesn't work for you, you can return your bras totally free.

  

How do I wash my Lara Intimates underwear?

Underwear should be washed on cold, delicate, in a laundry bag and with like colours. Air dry flat.

  

Can I recycle or donate my old underwear with Lara?

We are currently working to develop a recycling programme for your old underwear. Stay tuned.

 

What sizes do your bras come in?

28A-36E - with more bra sizes coming soon. We are planning to add F and G cups in the coming year. If you would like to request that we add your size to our range, email us at fit@laraintimates.com. 

  

Which bras are best for my body type?

Every bra is designed to look great on every bra size. If you want recommendations about what bra would suit you best, you can live chat with our fit experts or email us.

 

Which hook should I wear my bra on?

You should wear your bra on the loosest hook. As the sides of the bra stretch out over time, hook on the second and last hooks. This keeps your bra lasting a long time. If the loosest hook is way too loose for you, you're probably wearing the wrong size. Please use the Find My Bra Size tool or get in touch with our fit team to check you’re wearing the correct bra size.

 

Can I try Lara Intimates stuff on in person?

Yes! We have fit parties in our London studio every week. Check out our Instagram or website homepage for upcoming dates. If you don't see a date that works with your schedule, email fit@laraintimates.com and we can arrange a private fitting.

  

When will I get my order?

We make stuff in small batches so you might be waiting up to 4 weeks for your order to be shipped out to you. Once your order leaves our studio, please allow 3-7 days for delivery.  

If our production is running behind or we’re delayed for any reason, we’ll get in touch right away. We do not ship orders or manufacture on weekends or public holidays. We are not responsible for any delays due to an international orders being held by customs.

 

 My order never arrived!

Oh no! Send an email to hello@laraintimates.com with your order number right away.  

 

My order arrived with the wrong item(s).

Our bad! Send an email to hello@laraintimates.com with your order number. Please let us know what the mistake is and we’ll get this corrected right away.

 

My items don’t fit!

If you received items that don’t fit, please get in touch right away with our fit team at fit@laraintimates.com.

 

How much does shipping cost?

Shipping to mainland UK is free. International shipping is £10. We don’t currently offer express shipping because we don’t hold stock of our items. (We’ve got to make it before we can ship it!)

 

Duty and Import Taxes

If you ordered from outside the UK you may be responsible for duty and import charges. Lara Intimates does not cover import and duty on international orders.

 

Can I exchange an item for something else?

Yes. Please email hello@laraintimates to discuss exchanging an item for something else. Please remember, we cannot accept any briefs that have been worn or have a hygiene liner removed.

 

I returned something. When will I get my refund?

Please allow 4 weeks for us to process a refund.

Search

We email too
Sometimes we email about new stuff, helpful bra sizing info and how we're sustainable. Sign up to stay in the loop. No pressure though.