Covid-19 Update: March 24, 2020
20 March 20
Dear Lara Community,
I hope this email finds you staying safe and healthy. Our whole team thanks you for your continued support of our business. Our thoughts and best wishes are with you and your loved ones during this period of uncertainty.
We are making some changes at Lara Intimates to protect our team and community. These changes are outlined below.
Lara Intimates will temporarily close from March 20th.
Following UK government guidance, we have decided to close the Lara Intimates Factory for the time being. As of Friday March 20th, all Lara Intimates staff will work from home or take paid leave.
You can still shop Lara Intimates, but order and return processing may be delayed. Based on government guidance, we hope to reopen in around 3 weeks, but we can’t say for certain.
We have extended our returns policy.
You have 90 days (previously 28 days) to return any Lara Intimates items. If your community, city or country is in lockdown, this time will not count towards your returns window. Please drop an email to firstname.lastname@example.org to let us know of delays where possible.
When making returns, please prioritise your health and the health of others over making a prompt return. You can read our full returns policy here.
How can I support Lara Intimates?
Many of you have been kind enough to ask how you can support our business during this challenging time. Indeed, this is a difficult period for Lara Intimates like many other small companies. If you would like to support us, please shop Lara bras and briefs. Your orders will go a long way to ensuring our team makes it through this difficult period.
Please keep in touch with us on Instagram. If you’re wearing Lara Intimates at home, tag #AtHomeinLara and we’ll share your posts.
Sending thanks and love,
Cindy and the Lara Intimates Team x