To start the returning process for your order, please enter your email address or phone number and the order number below.

You must fill out this form within 14 days of receiving your order. If outside of this time window, email us directly at team@laraintimates.com.

 

How do I exchange or return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • If you would like to exchange, someone from our team will contact you to discuss which size and product is best for you.

 

What items are returnable?

  • Bras and briefs can be returned when you fill out the above form within 14 days of receiving your order. Briefs must be in brand new condition.
  • Factory Seconds, Depop and Limited Edition items are returnable when you fill out the above form within 3 days of receiving your order. 

 

Are there any charges for return?

  • There are no charges to return or exchange from within the UK. We will pre-pay or reimburse the cost of shipping items back to us.
  • We unfortunately cannot cover international shipping costs.
  • Original shipping charges are non-refundable.

 

How soon will I get my refund or exchange?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • If you are making an exchange, we will send your exchange item(s) as soon as they are ready. This can be 2 days or several weeks depending on our stock. 

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